As part of our support offerings, Vision Analytical uses TeamViewer to give immediate support to customers in need of technical support and training.  This Remote Support Session requires the end-user to click on the link below to download and install

Requirements for Remote Support Session.

1 – Ensure you are running the support session from the computer connected to your Insight instrument.

2 – Ensure your IT department allows this computer the use of TeamViewer for remote session operation.

3 – To optimize remote session support and maximize bandwidth, this remote session is intended for computer operation and control.  Audio between our technical support staff and the customer requires a seperate audio connection.  WhatsApp on a phone is recommended.

Getting Remote Support Session started.

1 – Contact technical support at USA+305-801-7140 or Sales@ParticleShape.com to set a time for the remote session.

2 – A technical support Engineer will provide you with a session code that you will use.

3 – Click the button below to start your session and to enter the provided code.