Repair in-house program

The Pi Sentinel PRO instruments are a very reliable products according to the low failure rate shown in the global install base.
However, Vision Analytical has created a very convenient program to repair your instrument in case of ANY failure, covered or not by the standard warranty and without interrupting your manufacturing or research process. If a repair on-site is not possible, for whatever reason, we offer the possibility of a fast and high-quality repair of your Pi Sentinel PRO in our factory.

This program is possible because we are able to provide a loaner instrument to your facility for the time the repair last. Then, we return your instrument completely repaired and you should return the loaner back to the factory.

Our services include:

  • Fault diagnosis and functional testing.

  • Determination of the repair costs: cost estimate.

  • Repair and troubleshooting: installation of original spare parts.

  • The repair may include upon acceptance, a full or partial upgrade to the latest components if needed. You will be notified prior any action to be taken.

  • After repair completed, we can perform an IQ/OQ Certification and attach the proper documentation.

The benefits for you include:

  • Professional repair performed by experienced technicians.

  • Competent recommendation regarding repair or purchase of new products. Trade-in may apply.

  • Cost certainty and cost estimation by quotation.

  • Zero downtime.

As a summary, we can certify that many customer have taken advantage of this program and as a result are very satisfied.

For more information, please contact Vision Analytical Inc.