Product Support
We're Here When You Need Us.
1-Year Parts Warranty
Installation Support
Initial Training Included
Global Partner Network
Timely Response
Dedicated Tech Support
Support Options
How We Can Help
Training & Education
Multi-session remote and on-site training covering all features of your instrument and application-specific workflows.
- Remote via TeamViewer
- Recorded sessions
- Embedded video tutorials
Data File Review
Submit your data files for expert review. We analyze your methods, settings, and results — then send back video feedback with recommendations.
- First review at no cost
- Video feedback
- Settings optimization
Remote Support
Real-time remote access to your instrument's computer via TeamViewer for troubleshooting, diagnostics, and guided operation.
- Immediate assistance
- Live troubleshooting
- Quick Support module
Training
Master Your Instrument
All new instruments come with installation support and initial training. Sessions are conducted over several days to ensure proficiency with all features your product offers.
Training is typically done remotely via TeamViewer and can be recorded for future reference. Current software versions also include embedded video training.
Additional training delivers deeper domain knowledge of the application software, tailored to your specific use cases. Available in-house, at your site, or via web sessions.
- Remote Sessions
- Recorded for Reuse
- Embedded Tutorials
Initial Training
Included with every new instrument purchase. Multi-day remote sessions covering instrument operation, software features, and best practices.
Advanced Training
Minimum 3 web sessions with homework. Covers advanced application software, domain-specific analysis, and process optimization techniques.
On-Site Training
Available at your facility with added travel costs. Hands-on, tailored sessions for your team and specific workflows.
Data Review
Submit Your Data Files for Expert Review
Have concerns about your methods or settings? We’ll review your data files for accuracy and recommend optimizations. Use the Help → Data Files option in your software toolbar to send files directly to our team.
Feedback is delivered via video with specific recommendations. The first round of data file reviews is covered at no cost.
Remote Support
Quick Support in 4 Steps
Contact Technical Support
Call +305-801-7140 or email Sales@ParticleShape.com to schedule a remote session.
Receive Session Code
A unique session code will be provided for your remote support session.
Launch Remote Support
In your software toolbar, click Product Support → Remote Support Session and click the blue icon.
Install & Connect
Download and run the TeamViewerQS.exe file to enable secure remote access for your technician.